We bought a trike last year, THE conductor. It got here really damaged. Ash had the repair guy send parts and pay for a mechanic fix it as well as he could. It is what we call a farm truck in Missouri, beat to heck, but rideable. We don’t have lights that work. They said that they would send another one when they got more in but we haven’t heard anything yet. Hopefully they will send a pretty one at some point..
We apologize that you felt this way , this incident happened about 6 months ago , and as you stated we took care of the damages by replacing parts and hiring a tech to go fix all issues , after services rendered we didn't hear back about anything lingering until this review , we were in communications through the ordeal and never denied anything to make the situation better , please contact us directly if something was not resolved
Its been about 6 months since I got my conductor plus.
Its an awesome trike. Now to be very honest Im an avid bike rider and that includes e bike and now e trike. Now the honest part. There's a learning curve when riding an e trike. Its very different from a regular ebike. It does have a rear differential and that does help but this conductor trike is very large and its hard to maneuver and it takes done getting ysed too. Not only is the size an issue its an ebike so its can move and very quickly. Stopping and taking off at stop signs and traffic lights can be challenging. This trike isn't something you'll be able to jump on and take off for a quick ride around the block. Thats of course if you've never ridden an e trike. So be careful and practice. I have a very large yard for for the first few times i only rode it at home and wow it was crazy.
Once you've practiced and are confident enough then try going around the block. Before you know it you'll be a pro.
So i Love my conductor plus and ride it as often as i can.
Yes I highly recommend this etrike and the customer service is great. You wont regret purchasing this etrike.
Once my trike arrived, it was very easy assemble and move. There is a small learning curve if you have only ridden traditional bikes. No problems on maiden voyage. Ash and the gang are great!
We ordered a bike a year ago. It is awesome and a head turner/conversation piece every time we take our small kids to the park. Their customer service is second to none; especially as my mechanical skills are mediocre at best. I had an issue with a part and both Ash and Jesse called me over the weekend and spent an hour walking me through swapping out the new part. They then followed up with me regularly as to whether the issue was resolved. Thank you both for the great product and unparalleled customer support.